Policies

Free Consultations
We would love to have you in for a skin analysis and consultation.  During this time we
will partner with you to design a customized treatment plan that will best meet your
expectations.  Consultations not available for Dermatology issues.

Scheduling
Appointments are preferred, but not always necessary.  If we have an available Medical
Aesthetician, we will be happy to provide your desired treatment.

Check-in
Please arrive at least 10 minutes prior to your scheduled appointment time.  Since we
are a medical spa we require that all new patients fill out skin care history information
and treatment consent forms.

Cancellations
Derby Derm is dedicated to providing you with the highest caliber of treatment in a
compassionate, attentive and professional manner.  We strive to give each client the
most personal and rewarding visit.  This is our promise to you.  We ask in return that
when scheduling your appointment you fully understand our appointment policies.

At Derby Derm your appointment is scheduled with a professional, whose time is
allocated exclusively for your scheduled treatment.  Appointments cancelled or
rescheduled within 24 hours of the scheduled time will be charged a cancellation fee.  If
you need to cancel or reschedule an appointment, you must notify Derby Derm at least
24 hours prior to your appointment.  If you have a late cancellation/reschedule or do not
show for you medical or spa appointment(s), you will be charged $25 for services
missed that day.  For your convenience you may now schedule, cancel, or reschedule
appointments through our website, please visit Derbyderm.com.

For your convenience you may now schedule or reschedule on line.


Tattoo Removal appointments must make a non-refundable deposit of at least 1/2 to
hold their appointment.

If a member does not keep or make their complimentary Microdermabrasion or Facial
appointment for the month, that service cannot be carried over to the following month.  
Rescheduled appointments are subject to availability.  
We appreciate your understanding, value your patronage and look forward to a lasting
professional relationship.

Payment
Payment is due at time of service.  Each month any unpaid balance past 31 day will be
charged a 18% yearly finance charge with a minimum of $2 and/or collection or legal
fees associated with all outstanding balances.

Late Arrivals
Our scheduling is designed to permit the correct amount of time to complete your
service. A late arrival will deprive you of precious treatment time. In fairness to others,
your treatment must end on time.  If you are not able to be on time we will do our best to
complete as much of your treatment as possible.  If time does not permit your
appointment will be rescheduled and the cancellation fee will be charged.

Referral Rewards
To show our appreciation for your personal endorsements, you will receive a $50 gift
certificate each time you refer a new client for our aesthetic services including Botox,
Dysport, Radiesse, Juvederm Ultra,  Laser Hair Removal, Micro Laser Peel, Laser
Vascular/Redness, Photo Rejuvenation, Skin Tyte, or Tattoo Removal!

You will receive a $20 gift certificate each time you refer a new client for our
Dermatology, Weight Loss, or Day Spa services, including Microdermabrasions,
Chemical Exfoliation, Facials, Body Treatments, Latisse, Teeth Whitening, or Waxing!

Simply make sure your name is mentioned at check-in!

Gift Certificates not redeemable towards Dermatology, Massage, or products.

Children
Minors are welcome for treatments if accompanied by a parent or with a prior signed
waiver. For your enjoyment... we request that you leave babies and children at home.
Turn off cell phones, pagers, blackberries, and ipods. This is your time to relax and be
in the moment. Inform our front desk staff if you have any special needs or concerns to
allow us to ensure your time spent with us a memorable experience.

Gratuity
Gratuities are never expected, but greatly appreciated.  For large parties gratuity will be
automatically charged.

Returned Payments
All returned payments are subject to a $20 fee.

Discounts
We will be happy to give you the best discount available however we will not be able to
combine discounts, coupons, or special offers.  Any discounted gift certificate can not be
used in conjunction with specials or other offers.

Personal Belongings
Personal belongings are the full responsibility of the spa guest.

HIPPA
HIPPA regulations can be found by clicking here.

Prices are subject to change without notice.