| Policies |
| Free Consultations We would love to have you in for a complimentary skin analysis and conversation, Thorough this we will partner with you to design a treatment plan that will best meet your expectations. Sorry, free consultations are not available for Dermatology issues. Scheduling When booking your appointment we will require a valid credit card, to secure your appointment. Appointments are preferred, but not always necessary. If we have available Medical Aestheticians, we will be happy to provide your desired treatment. Check-in Please arrive at least 10 minutes prior to your scheduled appointment time. Since we are a medical spa we require that all new patients fill out skin care history information and treatment consent forms. Cancellations Derby Derm is dedicated to providing you with the highest caliber of treatment in a compassionate, attentive and professional manner. We strive to give each client the most personal and rewarding visit. This is our promise to you. We ask in return that when scheduling your appointment you fully understand our appointment policies. At Derby Derm your appointment is scheduled with a professional, whose time is allocated exclusively for your scheduled treatment. A $25 fee will be charged to the credit card on file if a patient cancels their appointment within 24 hours of the scheduled time of if a patient does not show up for their appointment. A reduced fee of $10 will be charged to the credit card on file if a patient cancels within 24 hours of the scheduled appointment time but does reschedule their appointment to be held within 2 weeks. Tattoo Removal appointments must make a non-refundable deposit of at least 1/2 to hold their appointment. If a member does not keep or make their complimentary Microdermabrasion or facial appointment for the month that service cannot be carried over to the following month. Rescheduled appointments are subject to availability. We appreciate your understanding, value your patronage and look forward to a lasting professional relationship. Late Arrivals Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible. If time does not permit your appointment will be rescheduled and the cancellation fee will be charged. Referral Rewards To show our appreciation for your personal endorsements, you will receive a $50 gift certificate each time you refer a new client for our aesthetic services including Botox, Dysport, Radiesse, Juvederm Ultra, Laser Hair Removal, Micro Laser Peel, Laser Vascular/Redness, Photo Rejuvenation, Skin Tyte, or Tattoo Removal! You will receive a $20 gift certificate each time you refer a new client for our Dermatology, Weight Loss, or Day Spa services, including Microdermabrasions, Chemical Exfoliation, Facials, Body Treatments, Spa Pedicures, Latisse, Teeth Whitening, or Waxing! Simply make sure your name is mentioned at check-in! Gift Certificates not redeemable towards Dermatology or products. Children Minors are welcome for treatments if accompanied by a parent or with a prior signed waiver. For your enjoyment... we request that you leave babies and children at home. Turn off cell phones, pagers, blackberries, and ipods. This is your time to relax and be in the moment. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience. Gratuity Gratuities are never expected, but greatly appreciated. For large parties gratuity will be automatically charged. Returned Payments All returned payments are subject to a $20 fee. Discounts Any discounted gift certificate can not be used in conjunction with specials or other offers. Personal Belongings Personal belongings are the full responsibility of the spa guest. HIPPA HIPPA regulations can be found by clicking here. Prices are subject to change without notice. ********************************************************* |
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